Refund policy

Customer satisfaction is one of our highest priorities at POWER FÜLL®. We proudly stand behind the quality of our Power Füll® Filling Wadding, Softfüll® Filling Wadding, POWER INN® Inner Cushions, and all other filling products. If you are not completely satisfied with your purchase, we're here to help.

If your order arrives damaged, defective, or incorrect, please contact us at info@glaeser-textil-ulm.de as soon as possible. To help us process your request efficiently, please include your order number, a detailed description of the issue, and clear photographs showing the product condition.

Returned products should be unused, unopened whenever possible, and returned in their original packaging. Once your returned item has been received and inspected, we will notify you regarding the approval of your refund, replacement, or exchange. Approved refunds will be issued to your original payment method.

Please note that shipping costs are generally non-refundable unless the return is due to an error made by POWER FÜLL® or the product arrived damaged during shipping. Products that have been used, modified, or damaged after delivery may not qualify for a refund.

We strive to resolve every customer concern quickly, fairly, and professionally. If you have any questions regarding returns or refunds, our support team is always happy to assist you at info@glaeser-textil-ulm.de